FAQs & Tips

Bill Payer

How do I access Bill Payer?
In order to have Bill Payer, you must also have AnyTime Access & e-Statements. Bill Payer can only be used with a checking account. Log on to AnyTime Access and click on the Bill Payer button on the left hand side of the screen.

How do I set up a payee?
You'll need the following information: the name and address of the merchant, the merchant's phone number, the name on the bill and the billing account number. Click on Add Payee and you can set up your payee. You can set up a one-time payment or recurring payments of a fixed amount. If you set up a recurring payment, you are responsible for deleting the payment if you stop using the merchant's service, pay off a loan, etc. Recurring payments will continue for 12 months. After 12 months, you must reset your recurring payments.

Are there any fee for Bill Payer?
There are no monthly fees for Bill Payer. However, if you request services such as a copy of a check, research, perform a telephone inquiry, or want to place a stop payment on a check, there are fees for these services. Please see our current fee schedule.

How far in advance of the due date do I need to schedule my payment?
You should schedule the payment to be withdrawn from your checking one week prior to the due date. For example, if your cable bill is due on the 15th, then you should schedule the bill payment to be withdrawn from your checking on the 8th.

How are the payments made?
That depends on the merchant. We have relationships with thousands of merchants such as utilities, credit card companies, etc. If you set up a merchant as a payee and we have an established e-payment relationship with them, then your payment will be sent electronically.
You may notice that the address we send your payment to is different from the address on your monthly bill that you entered when you set up the payee. If we can send a payment electronically, we will automatically change the address and electronically make your payment. You do not need to be concerned when this happens.

How will I know if my bill has been paid?
By accessing Payment History, you'll be able to see if the payment was sent. If your payment was sent electronically, you will see the message E-Payment Sent. If your payment was sent by paper check, then the date the check cleared will be listed once the payment is received by the merchant.

What happens when a payment is returned or rejected?
We will credit your account for the amount of the payment and send you a notice in the mail explaining the reason for the return. When a payment is rejected, the status of the rejected payment will be reflected on the Payment History page.

What are the most common reasons a payment is rejected or returned?
Invalid payee account numbers, invalid payee names (inputting 'ABC' rather than 'Acme Business Corporation'), and incorrect remittance addresses.

Can I use Bill Payer for any payments?
No. You cannot use Bill Payer for alimony, child support or other court ordered payments, to pay any type of taxes, or to make any payments outside the United States.

What is Quick Pay?
Quick Pay is a feature of Bill Payer that permits you to view all of your Payees on one screen and set up multiple payments to those payees rather that accessing several individual Payees.

Can I tie Bill Payer to more than one checking suffix?
You can use Bill Payer with only one checking account suffix per account. You can use Bill Payer on a second checking suffix that is tied to a different account number.

What is the significance of a Payee Nickname?
A Payee Nickname is something you set up to help you quickly identify a payee. Your payee nickname is not shared with others. You only can use a Payee Nickname once. For example, you cannot use "Auto Loan" for two payees. You should use "Auto Loan 1" and "Auto Loan 2."

How many payees can I have?
You can have up to 45 Payees.

How long is the information available?
Bill Payer history is available for 364 days.

Businesses are not eligible to use Bill Payer.